Understanding Billing Related Terms & Policies
We think we've covered all possible billing related issues on this page, however, if you are unable to find the answer to your question, please contact us
. Please note that billing-related customer service is available Monday through Thursday only, and between the hours of 8:00 AM and 12:30 PM Eastern Time, with the exception of holidays.
Free Trials and Paid Packages
30-Day Free Trials: Rank Ranger offers two types of 30-Day Free Trials
- Limited 30-Day Free Trial with no credit card
required for signup. This gives you a zero-risk way to try Rank Ranger for 30
days. When this package expires, if you decide not to purchase a paid package then you do not need to do anything more (although we would appreciate your feedback). You will not be charged.
- Platform Package 30-Day Free Trials provide access to your choice of 3 larger capacity packages for a more real-world experience and require a PayPal or credit card subscription that will be charged when the free trial period ends. If you wish to cancel, you must do so at least 1 business day prior to the end of the trial (refer to our Cancellations and Refunds section further down this page).
- Custom, Enterprise and Search API Plans are not eligible for free trials via the website. If you would like a free trial to one of these plans before making a long-term commitment, please register for a limited 30-Day Free Trial and then contact us and an account manager will work with you to determine the best option to meet your needs.
If you decide to upgrade at any time during the 30-Day Free Trial period, the
free trial ends and your package is upgraded to a Paid Package. Campaigns created and data gathered during the free trial can be transferred to a paid package, if package is purchased before, or within 2 days following, the trial period expiration.
You are entitled to one free trial of Rank Ranger. Users who open multiple free-trial accounts will be blocked from future use of our service.
Paid Packages: When you purchase a Paid Package or upgrade from a 30-Day
Free Trial to a Paid Package, the Rank Ranger billing system charges your
PayPal account or credit card on the first day of each billing period, automatically renewing your package every 30 days (or annually if special arrangements have been made through Customer Service).
Rank Ranger services are available on automated recurring monthly subscriptions. When you select a rank tracking or API package that matches your requirements (refer to Add New Package
), you will be directed through a process of creating a recurring monthly subscription with PayPal
We understand that in certain countries, and for some companies, that PayPal is not always the best option, and so we offer monthly recurring credit card
processing through BlueSnap.com
. If this is your preference, please contact
customer service with your package requirements and they will provide you with a payment link that can be used to set up your recurring subscription through BlueSnap.
Your PayPal or BlueSnap account will be charged within 24 hours of when you begin
the subscription, and each following month on a recurring basis. You can cancel at any time prior to the last day of the current billing cycle and your subscription will terminate at the end of the current billing period. Invoice and Bank Transfer
options are available for annual plans on qualifying purchases. For example, customers purchasing an Enterprise SLA and Support package may receive
special payment terms including invoices, ACH (USA-only) arrangements or
international wire transfer options.
Invoice/Receipts are available for download inside your Rank Ranger account within 3 business days of our receipt of payment (refer to View Invoices
), we do not send these by email.
If you choose Credit Card
payment for your Rank Ranger subscription instead of PayPal, BlueSnap (an external payment processor) adds
to and collects Sales Tax / VAT for your subscription payment as follows:
US Sales Tax
As part of BlueSnap's ongoing commitment to remain tax compliant, shoppers
from California and Massachusetts are required to pay tax. For California, tax
is only being collected for physical goods, while in Massachusetts, tax is
collected on all types of orders.
BlueSnap collects VAT from all EU consumers who do not have a valid VAT ID for
electronically delivered products. They collect this VAT and pay it directly to
the relevant national authorities. If you have a valid VAT ID, you will have an
opportunity to enter it during the payment process.
f you are located in a country for which the credit card processor is required to collect VAT, you will see a VAT calculation in the Order Information section of the screen. If you have a VAT exemption number, you can click the "Have a VAT ID?
" link to launch a screen where you can enter your company's VAT ID and click the Apply button.
Need Help with Credit Card Processing?
If you have any issues with Taxes or VAT collected, please visit their FAQs and Customer Support page
because Rank Ranger Customer Service is unable to assist you with your BlueSnap account.
If you don't have available funds in your PayPal account or on your Credit Card, the processor attempts to run the credit card you have on file as your backup funding source and if that doesn't clear then they contact us and you. If they do this several times with no success, we suspend the account on the 5th day of the new payment cycle. When an account is suspended and you log in to Rank Ranger you will see the following message and be transferred to the My Packages page:
The recurring payment for your Rank Ranger Subscription has failed multiple times, causing your account to be suspended.
If you would like to continue using Rank Ranger, please contact email@example.com to resolve your outstanding balance.
Change Payment Details
Other? Contact firstname.lastname@example.org
You must resolve the package payment and future automatic payment processing issue in order to regain access to your Rank Ranger account. If you
need to change your subscription payment to a different:
- PayPal account or to a
credit card, please
let us know as soon as possible so we can assist you with the transition.
card, please log in to your BlueSnap account and make that
change. If you do not know your BlueSnap login credentials, please contact
BlueSnap's Customer Support team to obtain your login credentials, we do not
have access to this information.
You will be billed only for the package subscription that you currently have selected for your account. Since Rank Ranger does not provide a possibility for overages to occur, you cannot be billed for overages.
Cancel a Package or Free Trial to Stop Subscription
If you registered for a Free Trial without a payment subscription, then it is not necessary to cancel your package because it will automatically expire at the end of the trial period.
If you want to stop a paid subscription package, you can cancel the package in your Account Settings.
Cancellation of PayPal subscription or BlueSnap credit card subscription must be requested at least 2 business days prior to payment due date in order to ensure that the payment processing is stopped.
||Access Account Settings:
- In the upper right menu, hover over the person icon.
- Click My Packages.
||Cancel the package:
- Click My Packages in the left navigation.
- Click the Cancel link beside the package you want to cancel.
Note: If you don't see a Cancel link beside the package that you want to cancel that means it is a Trial package (which will automatically expire on its own).
Disable Account or Delete Account
If for some reason you want to stop using Rank Ranger, all you need to do is follow the instructions above for canceling the package(s) in your account. We can temporarily archive your campaigns if you think there is any chance that you will want to re-subscribe within 2 months, simply contact us to discuss your situation.
Delete Account / Remove Account
If your intention is to delete account data or remove account data, you may follow the instructions for deleting campaigns
, and then cancel the package(s), or contact us for assistance.
Subscription to our email list is a requirement during the time that your account is active, as it enables us to communicate important software update information to you (this applies to the account login email address). If you decide to stop using our rank tracking software and wish to no longer receive our newsletter format email from us, please click the Unsubscribe link at the bottom of any newsletter that you receive from us, or contact customer service for assistance.
Cancellation & Refund Policy
Cancellation of PayPal subscription or BlueSnap credit card
subscription must be requested at least 2 business days prior to
payment due date in order to ensure that the payment processing is stopped.
work hard to accommodate the needs of all Rank Ranger customers, so if you need a more customized solution please refer to our WeDevelop
program before cancelling your package(s).
If you decide to cancel your package(s) we appreciate receiving as much information as possible regarding your reason, as this will help us identify any improvements we might need to make to our services. Additionally, prior to cancellation please ensure that you have downloaded any invoice copies or account data that you may need in the future.
there is any chance that you will want to re-subscribe within 2 months and
would like us to temporarily archive your data, please contact us
, we do not provide refunds for cancellation but you will be able to continue using your account until the day before subscription renewal is scheduled.
We do not issue refunds even if you cancel immediately
after your PayPal account or credit card is charged for the new billing period. For example, if
we charge your credit card on January 15th, and you cancel your package on January 20th, you are still responsible for payment of the entire period covered by that payment. No subsequent charges will be applied
to your PayPal account or credit card, but the amounts already charged will not be refunded.
You may also find these instructions helpful: